We put enormous care into every item we make, and we want you to be completely happy. If you're not satisfied, please get in touch and we'll always do our best to help.
You may return most items within 14 days of receiving your order, provided the item is unused, in its original condition and packaging, and you contact us before returning. Email hello@mytinycrafts.com with your order number and reason for returning.
Custom and personalised items cannot be returned unless they arrive faulty or damaged, as these are made uniquely for you. If unsure whether an item is custom, contact us before ordering.
If your item arrives damaged or faulty, contact us within 48 hours of delivery with your order number, a description of the issue, and photos. We'll offer a full refund, replacement, or repair — your choice. Return postage is covered by us in these cases.
Unless your item is faulty, return postage costs are the buyer's responsibility. Please use a tracked service as we can't accept responsibility for returns lost in transit.
Once we receive and inspect your return, we'll process your refund within 5 working days to the original payment method. Original shipping costs are non-refundable unless the return is due to our error.
Please contact us within 24 hours of purchase to cancel. After this we may have already begun crafting your item and may be unable to cancel.
For all returns queries: hello@mytinycrafts.com or our contact form. We reply within 24–48 hours.
